The following represent the most common questions we are asked regarding a reservation. If your question isn’t answered here, please don’t hesitate to call us at 479-394-0404 Monday-Friday 8am-5pm, or email us at wolfpenatvcamp@gmail.com
When is Payment due, how do I pay, and how do I know my reservation is secured?
Secured Reservations: Upon booking your reservation, we will need a valid credit card number in order to hold the reservation. All bookings are charged as follows. 50% at time of booking, 25% 14 days prior to your stay and a final payment due at arrival. All deposits are non-refundable ,no exceptions. Should you need to change your dates, you can reschedule your reservation any time without penalty, as long as the change is processed at least 21 days prior to arrival on RV sites, days prior to arrival on A-Frames or 21 days prior to arrival on cottages. If the reservation is cancelled within those dates ,we will hold your deposit for the current year for you to apply to any future booking. If the cancellation is less than the time frame policy listed above, the deposit is forfeited and your card will be charged for the remainder of the full scheduled reservation. There are no refunds for early checkouts.
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*****Note: If you book more than 1 site(multi -sites), you will be required to make payment in full either by credit card, check or money order at time you make reservations.*****
Will I receive a confirmation notice?
Yes, upon completing your reservation, we will send you a confirmation email. Please review it carefully for accuracy. Call us if there are any discrepancies.
How are cancellations handled?
Due to our limited availabilities, cancellations affect us greatly. Therefore it is necessary for us to honor a strict cancellation policy.
Cottages: Cancellations less than 21 days prior to arrival are non-refundable. If the reservation is being held with a credit card, the card will be charged the full amount of the scheduled stay.Reservations cancelled more than 21 days prior to arrival may reschedule the reservation as long as it is within the current calendar year and your deposit will be applied to that reservation. If you choose not to reschedule, there will not be a refund of the deposit. During Holiday or Special Events the cancellations must be made 30 days prior to arrival or the card will be charged the full amount.
Cabins: Cancellations less than 21 days prior to arrival are non-refundable. If the reservation is being held by a credit card, the card will be charged the full amount of the scheduled stay. Reservations cancelled more than 21 days prior to arrival may reschedule the reservation as long as it is within the current calendar year and your deposit will be applied to that reservation. If you choose not to reschedule, there will not be a refund of the deposit. During Holiday or Special Events the cancellations must be made 30 days prior to arrival.
RV and Tent Sites: Cancellations less than 21 days prior to arrival are non-refundable. If the reservation is being held by a credit card, the credit card will be charged the full amount of the scheduled stay. Reservations cancelled more than 21 days prior to arrival may reschedule the reservation as long as it is within the current calendar year and your deposit will be applied to that reservation. If you choose not to reschedule, there will not be a refund of the deposit. During Holiday or Special Events ,the cancellations must be 21 days prior to arrival.
Inclement Weather Policy: We have no control over the weather nor the US Forest Service decisions to Trail closings. We are providing a place to stay, not the entertainment, therefore we do not give refunds due to inclement weather nor do we give refunds for early departures.
Are there campsites on the creek?
Macks creek runs in front of the campground. Some of the sites are next to, or just a short walking distance to the creek.
Are there nearby grocery stores and restaurants?
We sell a OHV fuel, camp type grocery items, ice and souvenirs in our office store. The Mena area has a Wal-Mart Super Center, and many resteraunts to choose from.
Where is the closest place to get fuel?
Are there alcohol beverage stores nearby?
Mena has few liquor stores and Walmart sells beer and wine. We allow alcoholic beverages inside the campground at your campsite. Drinking is not allowed on the trails.
What should we bring for grilling food?
All sites come with a standard charcoal grill. You will need to bring charcoal and lighter fluid. If you dont want to pack those along, they are available for purchase in our store.
What's the difference between the Cottages, A-Frame Camping Cabins, and A-Frame Camping Cabin kitchenettes?
The cottages each have a unique decor, with all the amenities of home. Each has a kitchen that includes a cook top, dorm size refrigerator, coffee maker, toaster, microwave and dishes. The living area has a futon couch (which makes into a full size bed), chair, and satellite TV, Full bath (shower, no tub) stocked with towels and toiletries. Two bedrooms with full size beds. Electric heat/air. Each cottage has an inviting front porch, and a picnic table and barbecue grill for special family time. See a full description on our accommodations page.
Our 10 A-frame camping cabins offer a rustic camping experience for those who dont mind roughing it just a little, as well as save some money. All cabins have electricity and air conditioning. Three of these cabins (6,7,8) have kitchenettes with a stove, cold running water, dorm refrigerator, microwave and coffeemaker. You will need to bring your own bedding (sheets, blankets, towels, etc.) There is fresh water just outside, along with a picnic table, barbecue grill and fire ring for special family time. These cabins do not have restrooms. There are 2 bath houses with hot showers and 3 restrooms to accommodate our tent, RV and camping cabin customers. See a full description on our accommodations page.
Are Pets Allowed?
No Pets are allowed in the Cottages. Pets are allowed in the cabins and campsites, but you must clean up after them and they must be kept on a leash. Please keep in mind that there are wild animals that wont bother you (i.e. skunks, foxes, bears (rarely), snakes, etc) but may bother your pet. Also, a few of our guests have lost their pets because they were loose in unfamiliar territory. We know pets are special to you, so carefully consider boarding it rather than bringing it here, even if its the indoor kind.
Is smoking allowed?
NO SMOKING IN THE CABINS. If you smoke in the cabins or cottages your credit card will be charged for the expensive deodorizing and cleaning of the cottages. If you smoke, please smoke only on the front porch or on the grounds of the camp.
Other information
Terrain
The terrain is mountainous and rocky. Trails are marked well. If the sign says experienced riders only, it means experienced riders only. New Heli-pads have recently been built for a reason! There are plenty of trails for the novice rider. There are numerous swimming areas along the trails.
Swimming okay riding your ATV in the creeks, NOT OKAY $150 fine (minimum) if caught by law enforcement! Remember, Tread Lightly!
Fees
There is no fee for riding the trails; they are a part of the national forest (your tax dollars at work!) You can ride directly from the campground to the trails on a county road, single file, headlights on, and no speeding.
Minors riding 4 wheelers
Arkansas state law states that a person 12 years of age or older shall be entitled to operate an ATV, under 12 must be in direct supervision of an adult 18 years or older.
Specific requirements
Federal Law requires spark arrestors on ATVs and dirt bikes. There is no helmet law in Arkansas, although we strongly recommend helmets for small children. No OHV sticker required in the state of Arkansas at this time.
Campground Safety
Please observe, No Burn Bans when posted. We have a beautiful area; please help us keep it that way.
Children are ABSOLUTELY not allowed to drive ATVs on campground property.
Please limit riding in the camp to the bath houses and the store. Hot-dogging on campground property will not be allowed, and will result in you being asked to leave the campground WITH NO REFUND! If you dont know what, Hot-dogging means on a 4-wheeler, then you probably dont do it.
Please forgive us for all the rules, as we forgive those who make them necessary!