The
following represent the most common questions we are asked regarding a
reservation. If your question isn't answered here, please don't hesitate
to call us at 479-394-0404 Monday-Friday 8am-5pm, or email us at
contactus@wolfpenatv.com.
When is
payment due, how do I pay, and how do I know my reservation is secured?
Cottages,
Cabins, RV's, Tents (In season)
Secured
Reservations: upon booking your reservation, we will need a valid credit
card number in order to hold the reservation until arrival. You may
certainly pay with a different credit card or with cash or personal
check when once you arrive.
If you
prefer not to use a credit card to secure a reservation, a personal or
business check or money order for full payment may be sent to us within
30 days of the reservation being booked. Please note that the
reservation will be released if a check is not received within the
30-day time frame.
Credit
Cards: For your convenience, we accept Visa, MasterCard or Discover. (We do
not accept American Express. If you choose to hold your
reservation by credit card, we will fax, mail or email you a reservation
invoice. You will need to complete this by completing your credit card
information - number, expiration date, 3 digit security number, type of
card, name as listed on card and signature of cardholder. The signed
receipt must be returned to us 30 days prior to your arrival where
applicable. Reservations will be held in the name of the cardholder.
Upon receipt of the reservation invoice, we will mail, email or fax you
a confirmation. Please review the dates of arrival and departure for
accuracy, and call us if there are any discrepancies. If you have
secured your reservation with a credit card and wish upon arrival to pay
with another credit card instead, it is your responsibility to bring
your copy of your reservation invoice to alter this transaction.
For
Cottages Only, a security deposit will be held on your reservation
invoice, but will not be billed to your credit card if our property is
left as you found it.
Personal
or Business Checks: If you prefer to pay by check, we will email,
mail or fax to you a confirmation upon receipt of the check. Please
review the dates of arrival and departure for accuracy and call us if
there are any discrepancies. Due to the unpredictability of the mail
service, it is your responsibility to follow up on the status of your
reservation. If we have not received your payment 30 days prior to your
arrival, your reservation will be cancelled.
Cash:
If you have secured your reservation with a credit card and wish upon
arrival to pay with cash, it is your responsibility to bring a copy of
your reservation invoice to alter this transaction.
*****Note:
If you book more than 1 site (multi-sites), you will be required to make
payment in full either by credit card, check or money order at time you
make reservations. *****
How do I
pay and secure reservations during the off-season?
Our cottages
and Premium RV sites are available year-round. Reservations and
confirmations are handled the same as those done during season.
However, for drive-up booking or short notice reservation, we gladly
will accept cash, although be advised that during the off-season, the
campground office is not opened on a regular basis. If you need to pay
by cash, please make arrangements prior to your arrival.
Will I
receive a confirmation notice?
Yes, upon
completing your reservation, we will send you a confirmation letter or
email detailing your booking. Please review it carefully for accuracy.
If everything is in order, sign the confirmation and return to us by
mail to Wolfpen Campground, 711 Petros, Mena, AR 71953, or by fax to
1-479-394-2581.
How are
cancellations handled?
Cancellation Policy:
Due to our
limited availabilities, cancellations affect us greatly. Therefore it
is necessary for us to honor a strict cancellation policy.
Cottages:
Cancellations less than 20 days prior to arrival are non-refundable. If
the reservation is being held by a credit card, the card will be charged
the full amount of the scheduled stay. Reservations cancelled more than
20 days from date of arrival will receive a full refund less a $25
cancellation fee. (During holiday or special events the cancellations
must be made 30 days prior to arrival or the card will be charged the
full amount.
Cabins: Cancellations less than 14 days prior to arrival are
non-refundable. If the reservation is being held by a credit card, the
card will be charged the full amount of the scheduled stay.
Reservations cancelled more than 14 days will receive a full refund less
a $15 cancellation fee. (During holiday or special events, the
cancellation must be made 30 days prior to arrival or the card will be
charged the full amount.)
RV's and
Tents: Cancellations less than 7 days prior to arrival are
non-refundable. If the reservation is being held by a credit card, the
card will be charged the full amount of the scheduled stay.
Reservations cancelled more than 7 days from date of arrival will
receive a full refund. (During holiday or special events the
cancellations must be made 30 days prior to arrival or the card will be
charged the full amount.)
Be
advised: If you hold a reservation with a credit card and fail to
cancel in the allowed time frame, your credit card will be billed for
the full amount of your scheduled stay.
Are there
campsites on the creek?
Mack's creek
runs in front of the campground. Some of the sites are next to, or just
a short walking distance to the creek.
Are there
nearby grocery stores and restaurants?
We sell a
OHV fuel, camp type grocery items, ice and souvenirs in our office
store. The Mena area has a Wal-Mart Super Center and James' Grocery
Store (which also has a floral department. Hint: Guys, there’s never a
BAD time to buy your wife some roses!) We have a good selection of
restaurants from fast food to steak houses, Mexican food and seafood.
For Italian food lovers,Spinellis should not to be missed!
Where is
the closest place to get fuel?
We sell OHV
fuel for your ATV or dirt bike, but the closest place to get fuel for
your automobile is in Mena, 12 miles from the campground.
Are there
alcohol beverage stores nearby?
Mena/Polk
County is a dry county. Log Cabin Liquor is approximately 50 miles from
the campground, and is the closest available Arkansas alcohol sales. We
allow alcoholic beverages inside the campground at your campsite.
Drinking is not allowed on the trails. Again, this is a very serious
fine if you are caught. This can also result in your ATV being
confiscated.
What
should we bring for grilling food?
All
sites come with a standard charcoal grill. You will need to bring
charcoal and lighter fluid. If you don't want to pack those along, they
are available for purchase in our store.
What's
the difference between the Cottages, A-Frame Camping Cabins, and A-Frame
Camping Cabin kitchenettes?
The
cottages each have a unique décor, with all the amenities of home.
Each has a kitchen that includes a cook top, dorm size
refrigerator, coffee maker, toaster, microwave and dishes. The living
area has a futon couch (which makes into a full size bed), chair, and
satellite TV with VCR. Full bath (shower, no tub) stocked with towels
and toiletries. Two bedrooms with full size beds. Electric heat/air.
Each cottage has an inviting front porch, and a picnic table and
barbecue grill for special family time. See a full description on our
accommodations page.
Our 10
A-frame camping cabins offer a rustic camping experience for those who
don’t mind roughing it just a little, as well as save some money. All
cabins have electricity and air conditioning. Three of these cabins
(6,7,8) have kitchenettes with a stove, cold running water, dorm
refrigerator, microwave and coffeemaker. You will need to bring your own
bedding (sheets, blankets, towels, etc.) There is fresh water just
outside, along with a picnic table, barbecue grill and fire ring for
special family time. These cabins do not have restrooms.
There are 2 bath houses with hot showers and 3 restrooms to accommodate
our tent, RV and camping cabin customers. See a full description on our
accommodations page.
Are Pets
Allowed?
No Pets
are allowed in the Cottages. Pets are allowed in the cabins and
campsites, but you must clean up after them and they must be kept on a
leash. Please keep in mind that there are wild animals that won't
bother you (i.e. skunks, foxes, bears (rarely), snakes, etc) but may
"bother" your pet. Also, a few of our guests have lost their pets
because they were loose in unfamiliar territory. We know pets are
special to you, so carefully consider boarding it rather than bringing
it here, even if it's the indoor kind.
Is
smoking allowed?
NO SMOKING
IN THE COTTAGES. If
you smoke in the cottages your credit card will be charged for the
expensive deodorizing and cleaning of the cottages. If you smoke,
please smoke only on the front porch or on the grounds of the camp.
Smoking is allowed in the A-frame camping cabins and RV/Tent sites.
General Information about the trails/riding
Terrain
The terrain is mountainous and rocky. Trails are marked well. If the
sign says experienced riders only,
it
means experienced riders only. New Heli-pads have recently
been built for a reason! There are plenty of trails for the novice
rider. There are numerous swimming areas along the trails.
Swimming okay....riding your ATV in the creeks - NOT OKAY - $150 fine
(minimum) if caught by law enforcement! Remember – Tread Lightly!
Fees
There is no fee for riding the trails; they are a part of the national
forest (your tax dollars at work!)
You can ride directly from the campground to the trails on a county
road, single file, headlights on, and no speeding.
Minors riding 4 wheelers
Arkansas state law states that a person 12 years of age or older shall
be entitled to operate an ATV,
under 12 must be in direct supervision of an adult 18 years or older.
Specific requirements
Federal Law requires spark arrestors on ATV's and dirt bikes.
There is no helmet law in Arkansas, although we strongly recommend
helmets for small children.
No OHV sticker required in the state of Arkansas at this time.
Campground Safety
Please
observe “No Burn Bans” when posted. We have a beautiful area; please
help us keep it that way.
Children are ABSOLUTELY not allowed to drive ATV’s on campground
property.
Please
limit riding in the camp to the bath houses and the store.
"Hot
Dogging" on campground property will not be allowed, and will result in
you being asked to leave the campground WITH NO REFUND! If you don’t
know what “Hot-dogging” means on a 4-wheeler, then you probably don’t do
it.
Please forgive us
for all the rules, as we forgive those who make them necessary!
