The following represent the most common questions we are asked regarding a reservation. If your question isn't answered here, please don't hesitate to call us at 479-394-0404 Monday-Friday 8am-5pm, or email us at email@example.com.
- When is payment due, how do I pay, and how do I know my reservation is secured?
- How do I pay and secure reservations during the off-season?
- Will I receive a confirmation notice?
- How are cancellations handled?
- Are there campsites on the creek?
- Are there nearby grocery stores and restaurants?
- Where is the closest place to get fuel?
- Are there alcohol beverage stores nearby?
- What should we bring for grilling food?
- What's the difference between the Cottages, A-Frame Camping Cabins, and A-Frame Camping Cabin kitchenettes?
- Are Pets Allowed?
- Is smoking allowed?
- OTHER INFORMATION
When is payment due, how do I pay, and how do I know my reservation is secured?
Secured Reservations: upon booking your reservation, we will need a valid credit card number in order to hold the reservation until arrival. You may certainly pay with a different credit card or with cash or personal check when once you arrive.
If you prefer not to use a credit card to secure a reservation, a personal or business check or money order for full payment may be sent to us within 30 days of the reservation being booked. Please note that the reservation will be released if a check is not received within the 30-day time frame.
Credit Cards: For your convenience, we accept Visa or MasterCard. (We do not accept American Express. If you choose to hold your reservation by credit card, we will fax, mail or email you a reservation invoice. You will need to complete this by completing your credit card information - number, expiration date, 3 digit security number, type of card, name as listed on card and signature of cardholder. The signed receipt must be returned to us 30 days prior to your arrival where applicable. Reservations will be held in the name of the cardholder. Upon receipt of the reservation invoice, we will mail, email or fax you a confirmation. Please review the dates of arrival and departure for accuracy, and call us if there are any discrepancies. If you have secured your reservation with a credit card and wish upon arrival to pay with another credit card instead, it is your responsibility to bring your copy of your reservation invoice to alter this transaction.
For Cottages Only: A security deposit will be held on your reservation invoice, but will not be billed to your credit card if our property is left as you found it.
Personal or Business Checks: If you prefer to pay by check, we will email, mail or fax to you a confirmation upon receipt of the check. Please review the dates of arrival and departure for accuracy and call us if there are any discrepancies. Due to the unpredictability of the mail service, it is your responsibility to follow up on the status of your reservation. If we have not received your payment 30 days prior to your arrival, your reservation will be cancelled.
Cash: If you have secured your reservation with a credit card and wish upon arrival to pay with cash, it is your responsibility to bring a copy of your reservation invoice to alter this transaction.
*****Note: If you book more than 1 site (multi-sites), you will be required to make payment in full either by credit card, check or money order at time you make reservations. *****
How do I pay and secure reservations during the off-season?
Our cottages and Premium RV sites are available year-round. Reservations and confirmations are handled the same as those done during season. However, for drive-up booking or short notice reservation, we gladly will accept cash, although be advised that during the off-season, the campground office is not opened on a regular basis. If you need to pay by cash, please make arrangements prior to your arrival.
Will I receive a confirmation notice?
Yes, upon completing your reservation, we will send you a confirmation letter or email detailing your booking. Please review it carefully for accuracy. If everything is in order, sign the confirmation and return to us by mail to Wolfpen Campground, 711 Petros, Mena, AR 71953, or by fax to 1-479-394-2581.
How are cancellations handled?
Due to our limited availabilities, cancellations affect us greatly. Therefore it is necessary for us to honor a strict cancellation policy.
Cottages: Cancellations less than 20 days prior to arrival are non-refundable. If the reservation is being held by a credit card, the card will be charged the full amount of the scheduled stay. Reservations cancelled more than 20 days from date of arrival will receive a full refund less a $25 cancellation fee. (During holiday or special events the cancellations must be made 30 days prior to arrival or the card will be charged the full amount.
Cabins: Cancellations less than 14 days prior to arrival are non-refundable. If the reservation is being held by a credit card, the card will be charged the full amount of the scheduled stay. Reservations cancelled more than 14 days will receive a full refund less a $15 cancellation fee. (During holiday or special events, the cancellation must be made 30 days prior to arrival or the card will be charged the full amount.)
RV's and Tents: Cancellations less than 7 days prior to arrival are non-refundable. If the reservation is being held by a credit card, the card will be charged the full amount of the scheduled stay. Reservations cancelled more than 7 days from date of arrival will receive a full refund. (During holiday or special events the cancellations must be made 30 days prior to arrival or the card will be charged the full amount.)
Be advised: If you hold a reservation with a credit card and fail to cancel in the allowed time frame, your credit card will be billed for the full amount of your scheduled stay.
Are there campsites on the creek?
Mack's creek runs in front of the campground. Some of the sites are next to, or just a short walking distance to the creek.
Are there nearby grocery stores and restaurants?
We sell a OHV fuel, camp type grocery items, ice and souvenirs in our office store. The Mena area has a Wal-Mart Super Center and James' Grocery Store (which also has a floral department. Hint: Guys, there's never a BAD time to buy your wife some roses!) We have a good selection of restaurants from fast food to steak houses, Mexican food and seafood. For Italian food lovers, Spinellis should not to be missed!
Where is the closest place to get fuel?
We sell OHV fuel for your ATV or dirt bike, but the closest place to get fuel for your automobile is in Mena, 12 miles from the campground.
Are there alcohol beverage stores nearby?
Mena/Polk County is a dry county. Log Cabin Liquor is approximately 50 miles from the campground, and is the closest available Arkansas alcohol sales. We allow alcoholic beverages inside the campground at your campsite. Drinking is not allowed on the trails. Again, this is a very serious fine if you are caught. This can also result in your ATV being confiscated.
What should we bring for grilling food?
All sites come with a standard charcoal grill. You will need to bring charcoal and lighter fluid. If you don't want to pack those along, they are available for purchase in our store.
What's the difference between the Cottages, A-Frame Camping Cabins, and A-Frame Camping Cabin kitchenettes?
The cottages each have a unique decor, with all the amenities of home. Each has a kitchen that includes a cook top, dorm size refrigerator, coffee maker, toaster, microwave and dishes. The living area has a futon couch (which makes into a full size bed), chair, and satellite TV with VCR. Full bath (shower, no tub) stocked with towels and toiletries. Two bedrooms with full size beds. Electric heat/air. Each cottage has an inviting front porch, and a picnic table and barbecue grill for special family time. See a full description on our accommodations page.
Our 10 A-frame camping cabins offer a rustic camping experience for those who don't mind roughing it just a little, as well as save some money. All cabins have electricity and air conditioning. Three of these cabins (6,7,8) have kitchenettes with a stove, cold running water, dorm refrigerator, microwave and coffeemaker. You will need to bring your own bedding (sheets, blankets, towels, etc.) There is fresh water just outside, along with a picnic table, barbecue grill and fire ring for special family time. These cabins do not have restrooms. There are 2 bath houses with hot showers and 3 restrooms to accommodate our tent, RV and camping cabin customers. See a full description on our accommodations page.
Are Pets Allowed?
No Pets are allowed in the Cottages. Pets are allowed in the cabins and campsites, but you must clean up after them and they must be kept on a leash. Please keep in mind that there are wild animals that won't bother you (i.e. skunks, foxes, bears (rarely), snakes, etc) but may "bother" your pet. Also, a few of our guests have lost their pets because they were loose in unfamiliar territory. We know pets are special to you, so carefully consider boarding it rather than bringing it here, even if it's the indoor kind.
Is smoking allowed?
NO SMOKING IN THE COTTAGES. If you smoke in the cottages your credit card will be charged for the expensive deodorizing and cleaning of the cottages. If you smoke, please smoke only on the front porch or on the grounds of the camp.
The terrain is mountainous and rocky. Trails are marked well. If the sign says experienced riders only, it means experienced riders only. New Heli-pads have recently been built for a reason! There are plenty of trails for the novice rider. There are numerous swimming areas along the trails.
Swimming okay....riding your ATV in the creeks - NOT OKAY - $150 fine (minimum) if caught by law enforcement! Remember - Tread Lightly!
There is no fee for riding the trails; they are a part of the national forest (your tax dollars at work!) You can ride directly from the campground to the trails on a county road, single file, headlights on, and no speeding.
Minors riding 4 wheelers
Arkansas state law states that a person 12 years of age or older shall be entitled to operate an ATV, under 12 must be in direct supervision of an adult 18 years or older.
Federal Law requires spark arrestors on ATV's and dirt bikes. There is no helmet law in Arkansas, although we strongly recommend helmets for small children. No OHV sticker required in the state of Arkansas at this time.
Please observe "No Burn Bans" when posted. We have a beautiful area; please help us keep it that way.
Children are ABSOLUTELY not allowed to drive ATV's on campground property.
Please limit riding in the camp to the bath houses and the store. "Hot-dogging" on campground property will not be allowed, and will result in you being asked to leave the campground WITH NO REFUND! If you don't know what "Hot-dogging" means on a 4-wheeler, then you probably don't do it.
Please forgive us for all the rules, as we forgive those who make them necessary!